Terms of Service

Last updated: July 23, 2026

Welcome to Troweva. These Terms of Service govern your access to and use of troweva.com, including all purchases, products, services, features, and content offered through the website.

Troweva is operated by Trowell Enterprises LLC, referred to throughout these Terms as “Troweva,” “we,” “us,” or “our.”

By visiting our website, creating an account, submitting content, or purchasing a product, you agree to these Terms of Service. Please do not use the website or place an order if you do not agree to these Terms.

1. Eligibility

You must be at least 18 years old or the legal age of majority in your location to make a purchase from Troweva.

Individuals under the legal age of majority may use the website only with the involvement and permission of a parent or legal guardian.

By placing an order, you represent that:

• The information you provide is accurate and complete.

• You are authorized to use the selected payment method.

• Your purchase complies with applicable laws.

• You have the legal capacity to enter into a binding agreement.

2. Online Store Terms

You may not use our products, website, or services for any unlawful, fraudulent, abusive, or unauthorized purpose.

You agree not to:

• Violate applicable laws or regulations.

• Transmit viruses, malicious code, or harmful software.

• Attempt to gain unauthorized access to the website.

• Interfere with the security or operation of the website.

• Collect customer information without permission.

• Use automated systems to scrape or copy website content.

• Impersonate another person or provide false information.

• Use our products or services to infringe another person’s rights.

We may suspend or terminate access to our website for violations of these Terms.

3. Product Information

We make reasonable efforts to display product descriptions, designs, colors, measurements, and photographs accurately.

However, colors and product appearance may vary depending on:

• Screen and monitor settings

• Lighting conditions

• Printing methods

• Garment materials

• Manufacturing variations

• Product size

Product images are provided for illustration. Minor differences between a displayed mockup and the finished product are not necessarily considered defects.

Customers are responsible for reviewing product descriptions, sizing information, colors, quantities, and personalization details before ordering.

4. Product Availability

Products and designs may be changed, limited, or discontinued at any time without notice.

We do not guarantee that a product, size, color, design, or other option will remain available. Product quantities may be limited.

We reserve the right to limit sales by customer, household, geographic region, or jurisdiction when reasonably necessary.

5. Prices and Taxes

Prices are displayed in U.S. dollars unless otherwise stated.

We may change product prices at any time. A price change will not affect an order that we have already accepted, except when the displayed price resulted from an obvious typographical, technical, or pricing error.

Applicable sales taxes, shipping charges, and other disclosed charges will be calculated during checkout.

We will not add undisclosed charges after an order is submitted.

6. Orders and Acceptance

Submitting an order does not guarantee its acceptance.

After receiving an order, we may send an acknowledgment or confirmation email. An acknowledgment that we received your order does not necessarily mean that the order has been accepted or entered production.

We reserve the right to reject or cancel an order because of:

• Product unavailability

• Suspected fraud or unauthorized payment

• Incorrect pricing or product information

• Technical errors

• Prohibited or infringing custom content

• Shipping restrictions

• Violations of these Terms

• Circumstances beyond our reasonable control

If we cancel an order after payment has been collected, we will issue a refund to the original payment method for the canceled portion.

7. Payment

Payment must be completed using one of the payment methods available during checkout.

You authorize Troweva and its payment processors to charge the full order amount, including applicable taxes and shipping charges, to your selected payment method.

We do not guarantee that every payment method will always be available.

Payment services may be provided by independent third-party processors. Their separate terms and privacy practices may apply to your transaction.

8. Order Changes and Cancellations

Many Troweva products are produced specifically for each order. For this reason, orders cannot normally be changed or canceled after production begins.

Please contact us as soon as possible if you need to request a change or cancellation. We will attempt to help, but we cannot guarantee that a request can be completed.

Customers are responsible for verifying:

• Product selection

• Size

• Color

• Quantity

• Shipping address

• Spelling

• Custom text

• Uploaded images

• Personalization instructions

9. Custom and Personalized Products

Customers may be permitted to submit text, photographs, artwork, logos, instructions, descriptions, or other content for a custom product.

By submitting content, you represent and warrant that:

• You own the content or have permission to use it.

• The content does not infringe any copyright, trademark, publicity, privacy, or other legal right.

• The content does not contain unlawful, threatening, defamatory, obscene, hateful, or abusive material.

• The content does not falsely suggest sponsorship, endorsement, or affiliation.

• Troweva may reproduce the content as necessary to prepare and fulfill your order.

You grant Troweva a limited, nonexclusive license to use, reproduce, modify, resize, format, and print the submitted content solely as reasonably necessary to review, create, process, and fulfill your order.

Ownership of customer-provided content remains with the customer or its lawful owner.

We may reject or cancel a custom order that we reasonably believe violates these Terms or another person’s rights.

10. Artwork Created by Troweva

When Troweva creates original artwork from a customer’s description, the customer is purchasing the finished physical product unless a separate written agreement grants ownership or delivery of the digital artwork.

Purchasing a T-shirt does not automatically transfer ownership of:

• Source files

• Editable artwork

• Design templates

• Working files

• Unused design concepts

• Troweva trademarks or branding

• Other intellectual property owned by Troweva

Any separate commercial-use rights, exclusive rights, or transfer of artwork ownership must be agreed to in writing.

11. Proof Approval

For certain custom products, we may provide a digital proof before production.

The customer is responsible for carefully reviewing the proof, including:

• Spelling

• Grammar

• Names

• Dates

• Colors

• Placement

• Design elements

• Image quality

• Overall layout

Approval authorizes us to begin production. Errors visible in an approved proof may not qualify as product defects.

A digital proof is an approximate representation. Minor differences may occur during printing and production.

12. Shipping and Delivery

Shipping and delivery dates are estimates unless we specifically guarantee a date in writing.

We will make reasonable efforts to ship orders within the timeframe displayed or communicated when the order is placed.

If we cannot ship within the promised timeframe, we may provide a revised shipping estimate and request permission to continue processing the order. When required, customers may cancel an unshipped order and receive a refund.

Delivery times may be affected by:

• Carrier delays

• Severe weather

• Holidays

• Incorrect addresses

• Customs processing

• Supply shortages

• Production delays

• Events beyond our reasonable control

Risk of loss passes as permitted by applicable law.

13. Incorrect Shipping Addresses

Customers must provide a complete and accurate shipping address.

Troweva is not responsible for delays, failed deliveries, or additional charges resulting from an incorrect or incomplete address supplied by the customer.

When possible, we may assist with address corrections before shipment. Once an order has entered production or been transferred to the carrier, changes may not be possible.

Additional shipping charges may apply if an order must be reshipped because of an address error.

14. Lost, Stolen, or Undeliverable Packages

Customers should contact us if tracking information does not update for an unusual period or a package appears to be lost in transit.

A package marked as delivered should also be checked with:

• Household members

• Neighbors

• Apartment or property offices

• Mailrooms

• Secure delivery locations

• The shipping carrier

Troweva is not responsible for theft or disappearance after a carrier confirms delivery to the address supplied with the order. We will provide available shipping information and reasonable assistance with a carrier inquiry.

Packages returned as undeliverable may require payment of additional shipping charges before they can be sent again.

15. Returns, Replacements, and Refunds

Returns and refunds are governed by the Troweva Return and Refund Policy, which is incorporated into these Terms.

Troweva accepts claims only for qualifying items that arrive:

• Damaged

• Defective

• Misprinted

• Incorrectly printed

• Different from the item ordered

A problem must be reported within 14 days of delivery. Customers may be required to provide clear photographs, order information, packaging photographs, or other reasonable evidence.

Approved refunds will be issued to the original payment method.

We do not accept returns or provide refunds for incorrect size selections, change of mind, personal preference, approved customization errors, or normal variations that do not constitute a defect.

The complete Return and Refund Policy is available on our website.

16. Intellectual Property

Unless otherwise stated, the website and its contents are owned by or licensed to Troweva, including:

• Business names

• Logos

• Artwork

• Graphics

• Photographs

• Product designs

• Written content

• Website layout

• Videos

• Software

• Digital files

These materials are protected by applicable intellectual-property laws.

You may not copy, reproduce, distribute, modify, sell, license, publish, or commercially exploit Troweva content without written permission.

Limited personal viewing of the website does not grant ownership or commercial-use rights.

17. Copyright and Trademark Complaints

We respect the intellectual-property rights of others.

A person who believes content on the website infringes a copyright or trademark may contact us at customerservice@troweva.com and provide:

• Identification of the protected work

• Identification of the allegedly infringing material

• Contact information

• A statement explaining the claimed infringement

• A statement that the complaint is made in good faith

• A physical or electronic signature

We may remove or restrict access to disputed material while reviewing a complaint.

18. Customer Reviews and Submissions

When you submit a review, comment, photograph, testimonial, suggestion, or other non-order-related content, you grant Troweva a nonexclusive, worldwide, royalty-free license to display, reproduce, format, and use that content for operating and promoting the business.

We will not claim ownership of your submission.

You represent that your submission:

• Reflects your honest experience or opinion.

• Does not contain false or misleading claims.

• Does not violate another person’s rights.

• Does not contain unlawful or harmful material.

• Does not include private information without permission.

We may moderate or remove content that violates these Terms, but we are not required to publish every submission.

19. Promotions and Discount Codes

Promotions, contests, discounts, and coupon codes may be subject to additional conditions.

Unless otherwise stated:

• Discounts cannot be combined.

• Codes have no cash value.

• Codes cannot be applied retroactively.

• Discounts may exclude certain products.

• Promotions may be limited by date, quantity, or customer.

• Fraudulent or unauthorized use may result in cancellation.

We may correct or cancel a promotion affected by a technical or obvious pricing error, subject to applicable law.

20. Third-Party Services and Links

Our website may use or link to third-party services, including:

• Payment processors

• Shipping carriers

• E-commerce platforms

• Social-media platforms

• Analytics providers

• Printing and fulfillment providers

Third parties operate under their own terms and privacy policies. Troweva does not control and is not responsible for the content, availability, security, or practices of independent third-party websites or services.

Use of a third-party service is at your discretion and may be subject to separate agreements.

21. Privacy

Our collection and use of personal information are governed by the Troweva Privacy Policy.

By using the website, you acknowledge that information may be processed as described in that policy and as reasonably necessary to:

• Process payments

• Fulfill orders

• Provide customer support

• Prevent fraud

• Operate the website

• Comply with legal obligations

22. Website Availability

We do not guarantee that the website will always be available, uninterrupted, secure, or free of errors.

We may modify, suspend, restrict, or discontinue any part of the website for maintenance, security, technical, legal, or business reasons.

We are not responsible for temporary website interruptions or failures beyond our reasonable control.

23. Disclaimer of Warranties

To the fullest extent permitted by law, the website and services are provided on an “as available” and “as is” basis.

Except for obligations expressly stated in these Terms and rights that cannot legally be excluded, Troweva disclaims implied warranties, including warranties of merchantability, fitness for a particular purpose, and noninfringement.

Nothing in these Terms excludes warranties or consumer rights that cannot lawfully be excluded.

24. Limitation of Liability

To the fullest extent permitted by law, Troweva and Trowell Enterprises LLC will not be liable for indirect, incidental, special, punitive, exemplary, or consequential damages resulting from:

• Use or inability to use the website

• Delays outside our reasonable control

• Unauthorized access by third parties

• Third-party products or services

• Lost profits, revenue, data, or business opportunities

• Customer misuse of a product

• Customer-provided content

When liability cannot legally be excluded, our total liability relating to a purchase will not exceed the amount paid for the product giving rise to the claim, except where applicable law requires a different remedy.

These limitations do not apply when prohibited by law or to liability that cannot legally be limited.

25. Indemnification

To the fullest extent permitted by law, you agree to indemnify and hold harmless Troweva and Trowell Enterprises LLC from claims, losses, liabilities, damages, and reasonable expenses arising from:

• Your violation of these Terms

• Your unlawful use of the website

• Content you submit

• Your infringement of another person’s rights

• Your misuse or unauthorized resale of our products

This section does not require you to indemnify us for conduct for which indemnification cannot legally be required.

26. Governing Law

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law principles, except where the consumer-protection laws of another jurisdiction must apply.

Before filing a legal claim, the parties agree to make a reasonable good-faith effort to resolve the matter informally.

Where legally permitted, legal proceedings relating to these Terms or a Troweva purchase will be brought in a state or federal court serving Polk County, Florida.

Nothing in this section prevents a qualifying claim from being filed in small-claims court or limits rights that cannot legally be waived.

27. Severability

If any provision of these Terms is found invalid, illegal, or unenforceable, that provision will be enforced to the greatest extent permitted, and the remaining provisions will continue in effect.

28. No Waiver

Our failure to enforce a provision of these Terms does not waive our right to enforce it later.

A waiver is effective only when it is provided in writing by an authorized representative of Troweva.

29. Assignment

You may not transfer your rights or obligations under these Terms without our written permission.

We may transfer our rights and obligations as part of a merger, sale, restructuring, service-provider arrangement, or transfer of business assets, subject to applicable law.

30. Changes to These Terms

We may update these Terms to reflect changes to our products, services, business practices, or legal obligations.

The updated version will be posted on this page with a revised “Last updated” date.

Changes will apply prospectively unless applicable law permits or requires otherwise. Your continued use of the website after updated Terms take effect constitutes acceptance of those changes.

31. Entire Agreement

These Terms, together with our Privacy Policy, Return and Refund Policy, Shipping Policy, and any additional terms displayed during checkout, constitute the agreement between you and Troweva regarding your use of the website and purchases.

If specific written terms for a custom order conflict with these general Terms, the specific written terms will control for that order.

32. Contact Information

Questions about these Terms of Service may be sent to:

Troweva
Operated by Trowell Enterprises LLC
Email: customerservice@troweva.com
Website: troweva.com
Location: Polk County, Florida