Shipping policy

Shipping Policy

Last updated: July 23, 2026

Thank you for shopping with Troweva. This Shipping Policy explains our order-processing times, shipping options, delivery estimates, and responsibilities for orders placed through troweva.com.

Shipping Destinations

Troweva currently ships to valid addresses within:

The United States
Canada

We do not currently ship to countries outside the United States and Canada.

Certain products or shipping services may not be available in all locations. Shipping availability will be shown during checkout.

Order Processing Time

Most orders require 5–7 business days for production and processing before shipment.

Business days are Monday through Friday and do not include weekends or recognized holidays.

Processing time begins after:

Payment has been successfully completed
The order information has been received
Any required custom artwork or personalization has been approved

Processing time is separate from shipping transit time.

Because many Troweva products are printed or created specifically for each customer, some orders may require additional processing time during holidays, sales events, high-volume periods, or supply shortages.

Shipping Options

Troweva offers the following shipping options when available:

Standard shipping
Expedited shipping

Available shipping methods, costs, and estimated delivery times will be displayed during checkout.

Expedited shipping shortens the carrier’s transit time after an order has been produced. It does not normally shorten Troweva’s 5–7-business-day processing period unless otherwise stated.

Estimated Delivery Time

The total estimated delivery time includes:

The 5–7-business-day production and processing period
The shipping carrier’s estimated transit time

Delivery estimates shown at checkout are estimates only and are not guaranteed unless a guaranteed service is specifically identified.

Delivery may be delayed by:

Severe weather
Carrier disruptions
Holidays
High order volume
Supply shortages
Customs processing
Incorrect or incomplete addresses
Events outside Troweva’s reasonable control

Shipping Charges

Shipping charges are calculated during checkout based on factors such as:

Delivery destination
Package weight and dimensions
Products ordered
Selected shipping method
Carrier rates

Customers will be shown the available shipping charges before completing their purchase.

Canadian Orders

Orders shipped to Canada may be subject to customs inspections, import duties, taxes, brokerage charges, or other fees imposed by Canadian authorities or the shipping carrier.

Unless otherwise stated during checkout, the customer is responsible for any duties, taxes, customs charges, or brokerage fees associated with the order.

Troweva does not control these charges and cannot predict their amount. Customs processing may also extend the delivery time.

Refusing a package because of unpaid customs charges does not automatically qualify the order for a full refund. Any approved refund may be reduced by shipping costs, return charges, customs fees, or other expenses incurred by Troweva.

Order Tracking

When tracking information is available, it will be sent to the email address provided with the order.

Tracking information may take up to 48 hours to update after a shipping label is created.

A shipping notification means the order has been prepared for carrier pickup. It may not mean that the carrier has already scanned or transported the package.

Accurate Shipping Information

Customers are responsible for providing a complete and accurate shipping address.

Before submitting an order, please verify:

Recipient’s name
Street address
Apartment, suite, or unit number
City
State, province, or territory
ZIP or postal code
Country
Email address
Telephone number, when requested

Troweva is not responsible for delays, failed deliveries, or lost packages caused by incorrect or incomplete information supplied by the customer.

Address Changes

Please contact Troweva immediately if a shipping address needs to be corrected.

We will attempt to update the address, but changes cannot be guaranteed after an order has entered production or a shipping label has been created.

Once a package has been transferred to the shipping carrier, Troweva may be unable to redirect it.

Customers may be responsible for additional shipping charges when an order must be reshipped because an incorrect or incomplete address was provided.

Multiple Shipments

Items from the same order may occasionally be produced or shipped separately.

When an order is divided into multiple shipments, the customer may receive more than one package and more than one tracking number.

Separate shipments do not necessarily result in additional shipping charges beyond those shown during checkout.

Delayed Shipments

Shipping carriers may experience delays that are outside Troweva’s control.

A package is not considered lost solely because it arrives after the estimated delivery date.

Customers should allow a reasonable amount of additional time during holidays, severe weather, customs processing, or widespread carrier disruptions.

Please contact us if tracking has not updated for an unusual period. We will review the available shipping information and assist with a carrier inquiry when appropriate.

Lost Packages

Please contact Troweva if tracking information indicates that a package may have been lost while in transit.

We may ask the customer to:

Confirm the shipping address
Check the tracking history
Contact the shipping carrier
Allow time for the carrier to complete a search
Submit supporting information for a carrier claim

Replacement or refund eligibility will be determined after reviewing the order and available carrier information.

Packages Marked as Delivered

Troweva is not responsible for packages that the carrier confirms were delivered to the address provided with the order but are later reported as missing or stolen.

Before contacting us, customers should:

Check around the delivery location
Ask household members
Check with neighbors
Contact an apartment office, mailroom, or property manager
Review security-camera footage when available
Contact the shipping carrier
Allow up to 48 hours in case the package was scanned as delivered early

We will provide available tracking information and reasonable assistance, but we cannot guarantee a replacement or refund for a package confirmed as delivered.

Undeliverable or Returned Packages

A package may be returned to Troweva or a fulfillment provider because of:

An incorrect or incomplete address
An unclaimed package
Delivery refusal
Failed delivery attempts
Unpaid customs charges
Carrier restrictions

The customer may be required to pay additional shipping charges before the order can be shipped again.

Original shipping charges are generally nonrefundable when delivery fails because of information or actions attributable to the customer.

Damaged or Incorrect Orders

Please inspect your order after delivery.

An item that arrives damaged, defective, misprinted, incorrectly printed, or different from the item ordered must be reported within 14 days of delivery.

Please email customerservice@troweva.com and include: