Privacy Policy

Last updated: July 23, 2026

Troweva respects your privacy and is committed to handling your personal information responsibly.

This Privacy Policy explains how Troweva collects, uses, discloses, and protects personal information when you visit troweva.com, create a customer account, make a purchase, subscribe to marketing communications, contact us, or otherwise interact with our online store.

Troweva is operated by Trowell Enterprises LLC. In this Privacy Policy, “Troweva,” “we,” “us,” and “our” refer to Trowell Enterprises LLC and the Troweva brand.

By using our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.

1. Our Shopify Store

Troweva’s online store is hosted and powered by Shopify.

When you visit our website, create an account, place an order, or complete a transaction, your information may be processed by Shopify and its authorized service providers to operate the store, provide checkout services, prevent fraud, process transactions, maintain customer accounts, and provide related e-commerce services.

Shopify may also collect and process information under its own privacy policies and terms. Troweva does not control all information collected independently by Shopify.

2. Personal Information We Collect

The information we collect depends on how you interact with Troweva.

Information You Provide Directly

We may collect information that you provide when you:

• Place an order

• Create or use a customer account

• Subscribe to email or text marketing

• Submit a contact form

• Request customer support

• Submit a product review

• Request a custom T-shirt

• Upload an image, logo, or design

• Participate in a promotion

• Communicate with us

This information may include:

• Full name

• Email address

• Telephone number

• Billing address

• Shipping address

• Order number

• Products purchased

• Product sizes and colors

• Customization instructions

• Customer-account login information

• Marketing preferences

• Communications with customer service

• Reviews, comments, or testimonials

• Photographs, artwork, logos, or other files submitted for custom products

Order and Transaction Information

When you make a purchase, we may collect:

• Products ordered

• Purchase amount

• Order date

• Payment status

• Billing and shipping information

• Shipping method

• Tracking information

• Refund or replacement information

• Discount or promotional codes used

• Information required to prevent fraudulent transactions

Payment-card information is generally collected and processed by Shopify or an authorized payment processor. Troweva does not normally receive or store your complete payment-card number or card security code.

Customer-Account Information

When you create or use a customer account, we may collect:

• Your name

• Email address

• Telephone number

• Saved addresses

• Order history

• Account preferences

• Login and authentication information

• Customer service communications

• Marketing preferences

You are responsible for keeping your account credentials confidential and for notifying us if you suspect unauthorized use of your account.

Custom-Product Information

When requesting a custom product, you may provide:

• Text or names to be printed

• Photographs

• Personal images

• Logos

• Artwork

• Design descriptions

• Special instructions

• Information about an event, organization, or recipient

Please do not submit sensitive personal information that is unnecessary for creating your product.

You are responsible for having the legal right and necessary permission to submit any photographs, logos, artwork, names, or other materials used in a custom order.

Marketing Information

When you subscribe to marketing communications or interact with our advertisements, we may collect:

• Email address

• Telephone number, when applicable

• Marketing preferences

• Subscription status

• Email engagement information

• Advertisement interactions

• Products viewed

• Shopping activity

• Referral source

• Promotion responses

You may unsubscribe from marketing communications at any time.

Information Collected Automatically

When you visit the website, certain information may be collected automatically through Shopify, cookies, pixels, analytics tools, and similar technologies.

This information may include:

• Internet Protocol address

• Browser type

• Device type

• Operating system

• Approximate location

• Language settings

• Referring website

• Pages viewed

• Products viewed

• Search activity

• Shopping-cart activity

• Checkout activity

• Date and time of visits

• Links selected

• Website interactions

• Cookie and device identifiers

This information helps us operate the website, understand customer activity, improve store performance, prevent fraud, and measure marketing effectiveness.

3. How We Use Personal Information

We may use personal information to:

• Operate and maintain the Troweva website

• Process and fulfill orders

• Produce custom or personalized products

• Process payments

• Confirm purchases

• Provide order and shipping updates

• Arrange delivery

• Provide customer support

• Respond to questions and complaints

• Process refunds and replacements

• Maintain customer accounts

• Remember customer preferences

• Detect and prevent fraud

• Protect the website and our customers

• Investigate unauthorized transactions

• Comply with legal and tax obligations

• Enforce our store policies

• Improve our products and services

• Analyze website and shopping activity

• Personalize the shopping experience

• Send marketing communications with appropriate permission

• Measure advertising effectiveness

• Display relevant advertisements

• Manage promotions and discount programs

• Protect Troweva’s legal and intellectual-property rights

We may also use information for another purpose disclosed when the information is collected or with your permission.

4. How We Share Personal Information

We may share personal information with companies that help us operate our business and fulfill customer orders.

These parties may include:

• Shopify

• Payment processors

• Printing and production providers

• Product-fulfillment companies

• Shipping carriers

• Customs and delivery providers

• Website-hosting providers

• Email and marketing platforms

• Analytics providers

• Advertising partners

• Fraud-prevention services

• Customer-support providers

• Information-technology providers

• Professional advisers

• Government agencies or legal authorities when required

Service providers are permitted to access information only as necessary to provide their services or as otherwise allowed by law and their applicable agreements.

5. Printing and Fulfillment Providers

Troweva may use third-party printing, production, or fulfillment providers to create and ship products.

We may share information such as:

• Customer name

• Shipping address

• Telephone number

• Email address

• Product selection

• Size and color

• Design file

• Customization instructions

• Order number

This information is shared as reasonably necessary to produce, package, and deliver the order.

Custom artwork and customer-submitted images may be transferred to a production provider solely for order fulfillment and related support.

6. Shipping Providers

We may provide shipping carriers and delivery providers with information required to deliver an order, including:

• Recipient’s name

• Shipping address

• Telephone number

• Email address

• Package details

• Customs information

• Order or tracking reference

For Canadian orders, personal information may also be provided to customs authorities, brokers, carriers, or other parties involved in international delivery.

7. Payment Processing

Payments are processed through Shopify or other authorized payment providers offered during checkout.

Payment providers may collect:

• Name

• Billing address

• Payment-card details

• Bank or payment-account information

• Transaction information

• Device and fraud-prevention information

Payment providers process this information according to their own privacy policies, security practices, and legal obligations.

8. Marketing Communications

Troweva may send marketing communications about:

• New T-shirt designs

• Custom products

• Promotions

• Discounts

• Special offers

• Store announcements

• Product recommendations

• Abandoned shopping carts

• Events or seasonal collections

We will send marketing communications when you have subscribed, requested them, or when otherwise permitted by applicable law.

Email Marketing

You may unsubscribe from promotional emails by selecting the unsubscribe link included in the message.

Unsubscribing from marketing emails will not prevent us from sending necessary transactional messages, such as:

• Order confirmations

• Shipping notifications

• Account notices

• Refund updates

• Responses to customer-service requests

• Important store-policy or security notices

Text Marketing

When Troweva offers text-message marketing, it will be subject to separate disclosures and consent requirements presented when you subscribe.

You may opt out by following the instructions included in the text message.

Message and data rates may apply.

9. Cookies and Tracking Technologies

Troweva and its service providers may use cookies, pixels, tags, software-development kits, local storage, and similar technologies.

These technologies may be used to:

• Keep the website functioning

• Remember shopping-cart contents

• Maintain customer sessions

• Remember account preferences

• Enable checkout

• Prevent fraud

• Understand website traffic

• Measure store performance

• Analyze customer interactions

• Personalize content

• Support advertising

• Measure marketing campaigns

Cookies may be categorized as:

Essential Cookies

These cookies are necessary for website operation, security, checkout, customer accounts, shopping carts, and order processing.

Analytics Cookies

These cookies help us understand how visitors use the website and identify opportunities to improve it.

Functional Cookies

These cookies remember customer selections and provide enhanced website features.

Advertising Cookies

These cookies may be used to measure advertising, understand customer interests, and display advertisements that may be more relevant.

You may manage cookies through:

• Troweva’s cookie banner, when displayed

• Your browser settings

• Available Shopify privacy controls

• Applicable data-sharing opt-out tools

Blocking certain cookies may prevent some website features from operating correctly.

10. Personalized Advertising and Data Sharing

Depending on the services and settings used by Troweva, certain website activity may be shared with advertising, analytics, or marketing providers to measure advertisements or provide more relevant advertising.

Depending on where you live, applicable law may give you the right to opt out of certain uses of personal information for targeted advertising, sharing, or activities defined as a sale under local law.

Where available, you may exercise this choice through:

• The cookie banner

• The data-sharing opt-out page

• A “Your Privacy Choices” or similar link on the website

• Emailing customerservice@troweva.com

Troweva does not knowingly sell personal information for direct monetary payment.

11. Customer Accounts

Customers may be able to create an account to review orders, manage addresses, save preferences, or simplify future purchases.

We may use account information to:

• Authenticate your identity

• Display order history

• Save delivery information

• Provide customer support

• Prevent unauthorized access

• Personalize your experience

You may request assistance accessing, correcting, or deleting account information by contacting us.

Some information may need to be retained after an account is closed for legal, tax, fraud-prevention, dispute-resolution, or recordkeeping purposes.

12. Product Reviews and Public Submissions

When you submit a product review, testimonial, photograph, comment, or other public content, some information may be displayed publicly.

This may include:

• Your chosen display name

• Review text

• Rating

• Submitted photograph

• Date of submission

• Product purchased

Do not include private or sensitive information in a public review.

We may moderate or remove submissions that violate our policies, but we cannot guarantee that information intentionally posted publicly will remain private.

13. Legal and Business Disclosures

We may disclose personal information when reasonably necessary to:

• Comply with a law, regulation, subpoena, or court order

• Respond to a lawful government request

• Prevent fraud or illegal activity

• Protect customers or the public

• Enforce our agreements and policies

• Protect Troweva’s rights and property

• Investigate security incidents

• Defend legal claims

• Complete a merger, sale, financing, restructuring, or transfer of business assets

If Troweva or Trowell Enterprises LLC is sold, reorganized, or transferred, personal information may be transferred as part of the business, subject to applicable law.

14. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on:

• The length of the customer relationship

• Whether you maintain an account

• Order-fulfillment requirements

• Tax and accounting obligations

• Fraud-prevention needs

• Product disputes

• Chargebacks

• Warranty or refund claims

• Legal requirements

• Enforcement of our agreements

When information is no longer reasonably needed, we may delete, anonymize, or securely dispose of it.

Information stored by Shopify or another service provider may also be retained according to that provider’s policies and legal obligations.

15. Data Security

Troweva uses reasonable administrative, technical, and organizational measures intended to protect personal information.

However, no website, payment system, storage system, or method of transmission can be guaranteed to be completely secure.

You are responsible for:

• Using a strong account password

• Protecting your login credentials

• Avoiding the sharing of account information

• Signing out of shared devices

• Contacting us if you suspect unauthorized account activity

Please do not send complete payment-card numbers, passwords, government identification numbers, or other highly sensitive information through ordinary email.

16. International Data Transfers

Troweva is based in the United States and uses Shopify and other service providers that may process information in the United States, Canada, or other countries.

As a result, personal information may be transferred to and processed in a country other than the country where you live.

Privacy and data-protection laws may differ between countries. Where required, appropriate measures may be used to protect transferred information.

17. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Request access to personal information

• Request correction of inaccurate information

• Request deletion of certain information

• Request a copy of certain information

• Withdraw consent when processing is based on consent

• Object to or restrict certain processing

• Opt out of marketing communications

• Opt out of certain targeted advertising or data sharing

• Appeal the denial of a privacy request

• Receive information about categories of information collected or disclosed

• Submit a complaint to an appropriate privacy regulator

These rights may be subject to exceptions and verification requirements.

Troweva will not unlawfully discriminate against a customer for exercising an applicable privacy right.

18. How to Submit a Privacy Request

Privacy requests may be submitted by emailing:

customerservice@troweva.com

Please use the subject line:

Privacy Request

Include:

• Your full name

• Email address associated with your account or order

• The nature of your request

• Relevant order numbers, when applicable

• Your state, province, or country of residence

We may need to verify your identity before fulfilling a request. Verification may include confirming information associated with your account or previous purchases.

Do not send a copy of sensitive government identification unless we specifically request it and provide an appropriate method for submitting it.

An authorized representative may submit a request when permitted by applicable law. We may require proof of authorization and identity verification.

19. United States Privacy Rights

Residents of certain U.S. states may have additional rights regarding access, correction, deletion, portability, targeted advertising, or the sale or sharing of personal information.

Where these rights apply, requests may be submitted using the methods described in this Privacy Policy or through privacy controls made available on the website.

The availability and scope of these rights depend on applicable law and whether Troweva meets the relevant legal requirements.

20. Canadian Privacy Rights

Canadian customers may request information about how their personal information is collected, used, or disclosed.

Subject to applicable law, Canadian customers may also request:

• Access to their personal information

• Correction of inaccurate information

• Withdrawal of consent for certain uses

• Information about service providers that process information

• Assistance regarding a privacy concern

Withdrawal of consent may not apply when information is required to complete an order, comply with the law, maintain business records, or fulfill another permitted purpose.

Customers may contact Troweva first so that we have an opportunity to address the concern.

21. Do Not Track Signals

Some browsers provide “Do Not Track” signals or similar privacy preferences.

Because there is not a single universally accepted method for responding to every type of browser signal, our website may not respond to all Do Not Track settings.

Where required or supported, Troweva and Shopify may recognize applicable opt-out preference signals through configured customer privacy settings.

22. Children’s Privacy

Troweva’s website is intended for a general audience and is not directed toward children under 13.

We do not knowingly collect personal information directly from children under 13 without appropriate parental or guardian involvement.

Purchases should be made by an adult or with the involvement and permission of a parent or legal guardian.

A parent or guardian who believes a child has provided personal information may contact us at customerservice@troweva.com to request that we review and, when appropriate, delete the information.

23. Third-Party Websites and Services

The Troweva website may contain links to external websites, social-media platforms, payment services, shipping services, or other third-party resources.

This Privacy Policy does not apply to the independent privacy practices of those third parties.

We encourage customers to review the privacy policies of external services before providing personal information.

Troweva is not responsible for the privacy, security, content, or practices of independently operated third-party websites.

24. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in:

• Business practices

• Products or services

• Shopify features

• Technology

• Marketing practices

• Service providers

• Legal or regulatory requirements

The revised policy will be posted on this page with an updated “Last updated” date.

When required, we may provide additional notice through the website, customer accounts, or email.

25. Contact Us

Questions, concerns, or requests regarding this Privacy Policy may be sent to:

Troweva
Operated by Trowell Enterprises LLC
Polk County, Florida
United States

Email: customerservice@troweva.com
Website: troweva.com