Refund policy

Return and Refund Policy

Last updated: July 23, 2026

At Troweva, we take pride in the quality of our products. Because our T-shirts are produced specifically for each order, we do not accept returns or exchanges for incorrect sizes, change of mind, or personal preference.

Defective or Damaged Items

We will provide a replacement or refund when an item arrives:

Damaged
Defective
Misprinted
Incorrectly printed
Different from the item ordered

You must contact us within 14 days of delivery to report the problem.

How to Report a Problem

Please contact us at [customer service email] and include:

Your full name
Order number
A description of the problem
Clear photographs showing the defect, damage, or incorrect item
A photograph of the packaging, when applicable

Claims submitted more than 14 days after delivery may not be eligible for a replacement or refund.

Return Authorization

Do not return an item without contacting us first. We will review your claim and provide instructions if the item must be returned.

Troweva will cover reasonable return shipping costs when we confirm that an item is defective, damaged, misprinted, or incorrect.

Refunds

Once your claim is approved, you may receive either a replacement or a refund, depending on the circumstances.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank, credit card company, or payment provider.

Original shipping charges are nonrefundable unless the entire order was defective, damaged, or incorrect.

Nonreturnable Items

Returns and refunds are not available for:

Incorrect size selections
Change-of-mind purchases
Color differences caused by monitor or screen settings
Normal wear and tear
Damage caused by improper washing, drying, handling, or use
Items altered after delivery
Items purchased from another seller or website
Custom or personalized products unless they arrive defective, damaged, misprinted, or incorrect

Please review the product description, sizing information, and order details carefully before completing your purchase.

Lost or Stolen Packages

Troweva is not responsible for packages marked as delivered by the shipping carrier but reported as missing or stolen. Customers should contact the carrier and check with household members, neighbors, apartment offices, or other secure delivery locations.

We will assist with available shipping information when possible.

Order Errors

Customers are responsible for reviewing their shipping address, size, color, design, and other order details before submitting an order. Once production has begun, an order may not be changed or canceled.